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Shipping policy
Shipping Policy
Thank you for shopping with AuraDesk. Below you will find important information about our shipping process.
Processing Time: 3–7 business days (excluding weekends and holidays). Please note that our products are sourced from trusted suppliers and ship directly from their warehouses to ensure the best quality and pricing.
Shipping Times:
- Europe: 7–14 business days
- United States: 10–21 business days
- International: 10–25 business days
Cost: Free shipping on all orders with no hidden fees.
Tracking: Tracking numbers are sent via email within 3–7 business days of order placement. Please note that tracking information may take 24–48 hours to become active in the carrier's system.
Important Notes:
- Products ship directly from our supplier warehouses, which may be located internationally
- We are not responsible for incorrect addresses provided by the customer or delays caused by carriers, customs clearance, or force majeure events
- Delivery times are estimates and may vary during peak seasons or due to customs processing
Incorrect Address
Please ensure your shipping address is correct. AuraDesk is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
If your package is lost or stolen, please contact us at:
We will work with the shipping carrier to resolve the issue.
Contact Us
If you have any questions, please contact us:
Email: support@auradesk.store
Response time: 24–48 hours